TERMS & CONDITIONS
CUSTOMER CARE
At Longhorn Tactical Trading, we are committed to delivering excellent customer service at every stage of your experience with us. We value your trust and aim to ensure that your interaction with our team and products is consistently professional, helpful, and efficient.
Our Commitment to You
We are dedicated to:
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Providing clear, accurate, and timely information about our products and services
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Responding to all customer enquiries in a respectful, courteous, and professional manner
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Resolving issues promptly and fairly
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Ensuring all communication is clear, transparent, and helpful
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Continuously reviewing and improving our service based on customer feedback
Customer Enquiries
We aim to respond to all customer emails and messages within two (2) working days. Enquiries should be directed to:
Email: orders@longhorntacticaltrading.com
Our team is available Monday to Friday (excluding public holidays), and we strive to provide prompt, informative, and solution-focused responses.
Order Issues & Product Support
If you experience any issues with an order or need support with a product you’ve purchased, please contact us as soon as possible with your order number and a brief description of the concern. We will investigate and offer a resolution in line with our Returns and Shipping Policies.
Feedback & Complaints
We welcome all feedback, whether positive or constructive. If you are dissatisfied with any part of your experience, we encourage you to contact us so we can address the issue effectively. Formal complaints can be submitted in writing via email to:
Email: orders@longhorntacticaltrading.com
All complaints are taken seriously and will be acknowledged within two working days. A thorough investigation will be undertaken, and we will aim to provide a full response within seven (7) working days.
Continuous Improvement
We regularly review our customer care standards to ensure we continue to meet the needs and expectations of our customers. Feedback is a vital part of this process and informs changes in how we operate.
If you have any questions or suggestions regarding our customer care standards, please do not hesitate to contact us.
WHOLESALE INQUIRIES / Becoming a Supplier
At Longhorn Tactical Trading, we welcome wholesale enquiries from retailers, distributors, and trade professionals interested in stocking our product range. We take pride in offering quality tactical equipment, fair pricing, and reliable service for our wholesale partners.
How to Apply
To enquire about setting up a wholesale account or to request a trade price list, please contact us via:
Email: orders@longhorntacticaltrading.com
Subject line: Wholesale Enquiry
Please include the following in your enquiry:
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Business name and registered address
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Nature of your business (e.g. retailer, e-commerce store, distributor)
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Website or online presence (if applicable)
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VAT number (if registered)
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Estimated order volume or frequency
Our team will review your request and respond within five (5) working days. Approved wholesale partners will receive access to our wholesale terms, minimum order quantities, and trade pricing.
Account Terms & Support
All wholesale transactions are subject to our standard terms and conditions, which will be provided upon account approval. We offer dedicated support for trade partners and are happy to discuss bespoke requirements or bulk procurement needs.
If you have ongoing questions or need further assistance, please contact us at orders@longhorntacticaltrading.com.
Become a supplier to Longhorn Tactical Trading:
Longhorn Tactical Trading is committed to sourcing high-quality, innovative, and competitively priced products for our customers. We welcome contact from manufacturers, distributors, and brand representatives interested in supplying goods or services to us.
How to Introduce Your Products
If you believe your products or services are a good fit for our range, please contact us at:
Email: orders@longhorntacticaltrading.com
Subject line: Supplier Enquiry
Please include the following information in your introduction:
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Company name and registered address
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Product range overview and pricing
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Trade or distribution terms
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Technical specifications, catalogues, or brochures
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Minimum order quantities
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Relevant certifications or safety data (if applicable)
Evaluation Process
All new supplier submissions are reviewed by our procurement team. We aim to acknowledge all genuine supplier enquiries within five (5) working days. If we are interested in progressing, we will request samples and further information as needed.
Our Expectations
We seek to work with suppliers who offer:
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Consistent product quality and availability
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Competitive and transparent pricing
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Ethical and sustainable sourcing practices
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Reliable lead times and communication
We value long-term supplier relationships based on trust, mutual benefit, and shared commitment to excellence.
For follow-up or further details, please contact us at orders@longhorntacticaltrading.com.
PRIVACY & SAFETY
Privacy Policy
Data We Collect
We collect and process personal information when you:
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Place an order
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Sign up for our newsletter
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Contact us by email or via our website
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Create an account or interact with our services
This may include your name, address, email address, telephone number, and payment details. All data is processed lawfully and only for purposes directly related to your use of our services.
How We Use Your Information
Your information is used for:
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Processing and fulfilling orders
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Communicating order updates or responding to enquiries
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Improving our website and customer service
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Complying with legal obligations
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Marketing (only where explicit consent has been given)
We never sell your data to third parties. We may share necessary information with trusted service providers (such as delivery couriers or payment processors) solely for the fulfilment of your order.
Data Storage and Security
All personal data is securely stored in line with the UK General Data Protection Regulation (UK GDPR). We use appropriate physical, electronic, and managerial procedures to prevent unauthorised access, alteration, or disclosure of personal information.
Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data (subject to certain legal exceptions)
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at orders@longhorntacticaltrading.com.
Safety Policy
We take the safety of our customers seriously and are committed to responsible retailing, particularly regarding tactical or specialist equipment.
Product Safety and Usage
All products supplied by Longhorn Tactical Trading are sourced from reputable manufacturers and, where applicable, comply with relevant UK safety standards. Customers are responsible for using all products safely and in accordance with the manufacturer’s instructions.
Age Restrictions
Certain items may be subject to age restrictions in line with UK law. By purchasing restricted items, customers confirm that they meet the minimum legal age requirement. We reserve the right to request age verification and to cancel any order that does not comply.
Online Security
Our website uses secure encryption protocols (SSL) to protect your personal and payment information during online transactions. We do not store payment details on our servers.
Reporting Safety Concerns
If you identify a fault or safety concern with any product you have purchased, please stop using the item immediately and contact us at orders@longhorntacticaltrading.com with your order number and a description of the issue.
Policy Updates
We may update this policy from time to time to reflect changes in legislation or improvements to our practices. All updates will be published on our website.
For any questions or concerns regarding your privacy or safety, please contact us at:
PAYMENT METHODS
- Credit / Debit Cards
- PayPal
- Bank Transfer
- Offline Payments